Our firm is investigating Fidelity Brokerage Services LLC broker and investment adviser representative Kendell Schoen (CRD# 7036933) of Henderson/Las Vegas, Nevada for potential investment-related misconduct.
Financial Advisor’s Career History
According to FINRA BrokerCheck, Kendell Schoen has been registered in the securities industry since December 2018. His reported firm history includes:
- Ameriprise Financial Services, LLC (Broker): 12/2018 – 06/2022 (Las Vegas, NV)
- Ameriprise Financial Services, LLC (Investment Adviser Representative): 02/2019 – 06/2022
- Fidelity Brokerage Services LLC (Broker): Registered since 06/13/2022 (branch shown in Henderson, NV)
- Fidelity Personal and Workplace Advisors (Investment Adviser Representative): 06/2022 – 03/2025
- Strategic Advisers LLC (Investment Adviser Representative): Registered since 03/31/2025 (listed as Las Vegas, NV)
Kendell Schoen Fraud Allegations and Investor Complaints Explained
FINRA BrokerCheck reflects one customer dispute, reported as pending.
Customer Dispute (Pending) — Alleged Failure to Follow Instructions (Mutual Fund)
- Date complaint received: 10/13/2025
- Employing firm at time of alleged conduct: Fidelity Brokerage Services LLC
- Allegation: Customer alleged the representative failed to follow the client’s instructions to purchase a mutual fund
- Product type: Mutual Fund
- Alleged damages: $22,792.00
- Status/Disposition: Pending (complaint pending: “Yes”; no settlement amount listed in the report excerpt provided)
Disclosures (for context):
- Customer Dispute (1) — Pending; alleged failure to follow instructions regarding a mutual fund purchase; alleged damages $22,792; complaint received 10/13/2025.
To obtain a copy of Kendell Schoen’s FINRA BrokerCheck report, visit this link.
Robert Wayne Pearce Is Committed to Recovering Your Investment Losses
FINRA Rule 2010 (Standards of Commercial Honor and Principles of Trade) requires member firms and their associated persons to observe high standards of commercial honor and just and equitable principles of trade. In the context of this complaint—where the customer alleges the representative failed to follow instructions to purchase a mutual fund—Rule 2010 may be implicated if the alleged conduct reflects unethical handling of a customer’s directions or an unfair sales-practice lapse.
FINRA Rule 2111 (Suitability) generally governs a broker’s recommendation obligations, including customer-specific considerations. While this dispute is framed as a “failure to follow instructions” (rather than a recommendation dispute), suitability issues can still arise in fact patterns involving what was communicated, what was recommended (if anything), and whether the customer’s objectives and instructions were properly considered and implemented.
FINRA Rule 3110 (Supervision) requires firms to establish and maintain a supervisory system reasonably designed to achieve compliance with applicable securities laws and FINRA rules. In matters alleging failures to execute or implement a client’s instructions, supervision questions may include whether the firm had adequate procedures for receiving, documenting, and timely acting on customer trade instructions (and for detecting and correcting breakdowns).
For over 45 years, Robert Wayne Pearce has helped investors recover losses caused by broker fraud, negligence, and unsuitable recommendations. His firm, The Law Offices of Robert Wayne Pearce, P.A., represents clients nationwide on a no-recovery, no-fee basis. Call (800) 732-2889 or email pearce@rwpearce.com for a free case review with an experienced securities attorney.