Our firm is investigating Truist Investment Services, Inc. financial advisor Matthew Paul Moore (CRD# 6621666) of Paducah, Kentucky for potential investment-related misconduct.
Financial Advisor’s Career History
According to his FINRA BrokerCheck report, Matthew Paul Moore has been registered with the following firms:
- Truist Advisory Services, Inc. (Investment Adviser Representative) — 03/31/2025 to Present
- Truist Investment Services, Inc. (FINRA-registered representative) — 03/31/2025 to Present
- Edward D. Jones & Co., L.P. / Edward Jones — 08/2018 to 02/2025 (registered representative) and 09/2018 to 02/2025 (investment adviser representative)
Matthew Paul Moore Fraud Allegations and Investor Complaints Explained
Customer Complaint Alleging Unauthorized Roth IRA Liquidation and Insurance Premium Funding
FINRA BrokerCheck reflects a customer complaint alleging that, in October 2024, Moore liquidated assets held in a customer’s Roth IRA without authorization, transferred the proceeds to the customer’s joint account, and then used the funds to pay a premium for a Protective Strategic Objectives VUL policy—despite the customer’s alleged instruction to cancel the policy. The complaint sought $15,000 in alleged damages, was received on November 18, 2025, and was denied on December 1, 2025.
For context, the disclosed matter is summarized below:
- Customer Complaint (Firm-reported and Broker-reported) — Alleged unauthorized liquidation of Roth IRA assets and transfer of proceeds to fund a VUL premium; Alleged damages: $15,000; Received: 11/18/2025; Disposition: Denied; Status date: 12/01/2025.
To obtain a copy of Matthew Paul Moore’s FINRA BrokerCheck report, visit this link.
Robert Wayne Pearce Is Committed to Recovering Your Investment Losses
FINRA Rule 3260 (Discretionary Accounts) and Why It Matters Here
FINRA Rule 3260 is implicated when a broker or advisor is alleged to have exercised discretion or effected transactions without the customer’s prior written authorization and the firm’s written acceptance of the discretionary account authority. In a complaint alleging unauthorized liquidation of Roth IRA holdings and movement of proceeds, the central issues typically include whether the representative had documented authority for the transactions, whether the customer provided consent, and whether the firm’s supervisory approvals and reviews were properly obtained.
FINRA Rule 2111 (Suitability) and Product-Selection Concerns
FINRA Rule 2111 requires that recommendations be suitable in light of the customer’s investment profile, objectives, and risk tolerance. Allegations that IRA assets were liquidated and proceeds were used to fund premiums for a variable universal life product can raise suitability questions depending on the customer’s stated goals, liquidity needs, risk capacity, time horizon, and whether the product and funding approach were appropriately explained and aligned with the customer’s instructions.
FINRA Rule 3110 (Supervision) and Firm Accountability
FINRA Rule 3110 requires member firms to establish and maintain supervisory systems reasonably designed to ensure compliance with applicable securities laws and FINRA rules. Where a customer alleges unauthorized liquidation, transfer of proceeds, and disputed instructions, investigators often examine whether the firm’s supervisory controls—such as transaction review, documentation checks, exception reporting, and escalation protocols—were reasonably designed and enforced to detect and prevent unauthorized activity.
For over 45 years, Robert Wayne Pearce has helped investors recover losses caused by broker fraud, negligence, and unsuitable recommendations. His firm, The Law Offices of Robert Wayne Pearce, P.A., represents clients nationwide on a no-recovery, no-fee basis. Call (800) 732-2889 or email pearce@rwpearce.com for a free case review with an experienced securities attorney.